Automation in Zoho Desk and License Edition Comparison
The Contract
setup and Automated reminder when contract is due for renewal options
are available only in the Enterprise Edition of Zoho Desk.
The Automated alerts on new tickets being added to portal, is available in all the editions of Zoho Desk.
Please refer the below link for more information about the features availability of each editions in Zoho Desk.
https://www.zoho.com/desk/pricing-comparison.html